Exchanges will not be accepted unless an exchange authorization number (EAN) has been issued by Lucys.
- Before a product can be returned, an exchange authorization number (EAN) needs to be requested from Lucy's.
To obtain an EAN, contact us via:
- Indicate the EAN on the outside of the package.
- Authorized exchanges may be subject to a restocking fee not to exceed 30% of the original cost.
- Due to the nature of our products, exchanged merchandise must be in original carton in as new condition. Please include all accessories and paperwork.
- We do not issue refunds due to the nature of our products.
- All exchanges MUST be of equal or greater value of original purchase.
- We have less than 1% exchange activity.
- We recommend that you insure the package.