At Lucy’s, we are committed to providing you with high-quality, informative, and valuable products, including our books, such as “Simple Daily Steps to a More Sustainable Lifestyle,” “How to Organize a Seasonal Capsule Wardrobe,” and “How to Curate Your First Capsule Wardrobe.” However, we understand that there may be situations in which you may request a refund. Please read our refund policy carefully to understand the terms and conditions.
- Unsatisfactory Content: If you find that the content of the book is significantly different from what was described on our website or if it does not meet your expectations for any reason, you may be eligible for a refund.
- Contact Customer Support: To initiate a refund request, please contact our customer support team at firstname.lastname@example.org within 30 days of your book purchase. Be sure to provide your order details, including the order number and the reason for your refund request.
- Assessment: Our customer support team will review your request and assess its eligibility based on the criteria mentioned above.
- Refund Approval: If your refund request is approved, we will process your refund within 7 business days. The refund will be issued using the same payment method you used for the original purchase.
- Change of Mind: We do not offer refunds for purchases made in error or for changes of mind. Please carefully review the product descriptions and ensure that the book you select aligns with your interests and needs before making a purchase.
- Once a refund is processed, you will lose access to the book in question, and any associated materials or bonuses.
- Refunds will be issued in the same currency as the original purchase. Any currency conversion fees or differences will not be covered.
- We are not responsible for any bank or payment processing fees that may be incurred during the refund process.
If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact our customer support team at email@example.com. We are here to assist you and ensure that you have a positive experience with our products and services.
Thank you for choosing Lucy’s and we appreciate your commitment to sustainable living and mindful fashion choices.